Reports to: Sr. Manager Billing Operation

Reported by: Branch Managers/In-charge, Billing In-charges (for Majan, Mazoon, RAECO, Water & Sewage and Govt. Billing)

Personnel Specifications

􀂄 Graduate in any discipline from a recognized university, preferable in Public Relation.

􀂄 Relevant experience of 10-15 years of which at least 5 years in a similar position.

􀂄 Strong analytical abilities.

􀂄 Capability to meet deadlines and targets; ability to handle stress, pressure effectively;

􀂄 Excellent communication skills in English and Arabic.

􀂄 A good team player, with pleasing personality with high integrity and business ethics is a pre-requisite.

Purpose of the Job (Overall accountability)

To make regular visits to our branch offices as well as to the Regional offices of clients to monitor the Coordination between clients and our branch offices and to evaluate clients and customers satisfaction.

To keep close liaison between billing head office and our valued clients (Electricity, Water & Waste Water).

To ensure that the complaints received from the customers and clients are being responded and Rectified promptly.

To handle special projects as assigned by Sr. Manager (Billing Operation) independently.

Principal responsibilities

Ensure effective implementation of policies and strategies adopted by the management.

Recommend and plan for improving overall efficiency of billing department to enhance customer's satisfaction.

Generate MIS reports and arrange for timely submission to Senior Manger Billing:

- Sales improvement.

- Reconciliation of consumers accounts

Follow up on consumers' queries/complaints pertaining to discrepancies in billing, collection

etc. referred to the Bill Processing Executives and to ensure the implementation into the system.

Liaise and coordinate with authorities of MHEW, MRMEWR, MAJAN, MAZOON & RURAL AREAS Electricity Companies. To attend meetings called by them to discuss on billing related issues.

Key interactions

Individual/Entity Purpose

Sr. Manager Billing Operation : Decisions and reporting

In-charges Billing : Day-to-day activities and interactions

Ministries/Principal companies' officials : Maintain cordial business relationship

Challenges

� To ensure timeliness and accuracy in solving customers complaints.

� To improve the clients satisfaction in order to maximize productivity and minimize the customer complaints.

􀂄 Ensure accurate and timely generation of MIS reports.

Reports to: Head of Billing, Sr. Manager Billing

Reported by: Branch Managers/In-charge, Secretary, Billing Officers (for Majan, Mazoon, RAECO, Water & Sewage, Govt. Billing and Master Record Section)

Personnel Specifications

􀂄 Graduate in any discipline from a recognized university.

􀂄 Relevant experience of 10-15 years of which at least 5 years in a similar position.

􀂄 Strong analytical abilities.

􀂄 Capability to meet deadlines and targets; ability to handle stress, pressure effectively;

􀂄 Excellent communication skills in English and Arabic.

􀂄 A good team player, with pleasing personality with high integrity and business ethics is a pre-requisite.

Purpose of the Job (Overall accountability)

􀂄 To manage and control the billing activities of the Company.

􀂄 To generate reports of the billing department.

􀂄 To ensure that the branches are operating efficiently and economically.

􀂄 To handle special projects as assigned by Head of Billing independently.

Principal responsibilities

Ensure effective implementation of policies and strategies communicated by Head of Billing.

Monitor and control activities of bills processing, bills printing, dispatching and distribution of bills within stipulated deadline .

Recommend monthly incentive for employees of the billing department (interior) and forward the same for approval by approving authority.

Recommend and plan for improving overall efficiency of billing department. Analyze current level of costs and identify means of cost control. Suggest ways to improve the billing cycle.

Initiate manpower requirements and participate in the process of recruitment of employees for billing department.

Generate following MIS reports and arrange for their timely submission to Senior Manger Billing:

- Monthly sales analysis (including monthly sales attained by regions/branches)

- Sales improvement.

- Meter reading progress

- Reconciliation of consumers

Follow up on consumers' queries/complaints pertaining to discrepancies in billing, collection etc. referred to the Bill Processing Executives. Ensure correct and timely updation of billing activities in the computer system.

Ensure correct updation of list of consumers by creating new accounts and deleting disconnected accounts according to information received from Ministries and Principal companies. Any other matters entrusted by Head of Billing.

Coordinate with branches to ensure smooth operation of billing activities in the interior billing.

Address all administrative issues of billing department. Monitor and measure the efficiency of Meter Readers and recommend ways to improve it.

Coordinate with IT department for requirement of additional computers, troubleshooting, communication link etc.

Providing cooperation to Internal and External Auditors during timely or annual auditing.

Liaise and coordinate with authorities of MHEW, MRMEWR, MAJAN, MAZOON & RURAL AREAS Electricity Companies. Attend meetings called by them to discuss on billing related issues.

Ensure compliance with Meter Reading & Billing Contract of Principal Companies & Ministries.

Key interactions

Individual/Entity Purpose

Head of Billing : Decisions and reporting

Branch Manager, Billing Officers & Secretary : Day-to-day activities and interactions

Ministries/Principal companies' officials : Maintain cordial business relationship

Challenges

� To ensure timeliness and accuracy in meter reading, bill generation and delivery.

� To improve level of coverage of meter reading by devising effective incentive schemes for the meter readers in order to maximize productivity.

􀂄 Efficient billing operations at the branches.

􀂄 Ensure accurate and timely generation of MIS reports.

Reports to: Business Development Head

Personnel Specifications

Graduate in civil Engineering or quantity surveyor.

Nationality- Omani

Job location- Full time site office in Muscat

2-5 years

QS in Buildings, Infrastructure Project in Oman & GCC

Period of Contract

6 month

Reports to: Business Development Head

Personnel Specifications

Graduate with HSE Training.

Nationality- Omani

Job location- Full time site office in Muscat

Min 2 years

HSE policy implementation at construction sites of Building & Infrastructure Project in Oman & G CC.

Period of Contract

6 month

Renewable subject to proven performance and availability of works

Reports to: Business Development Head

Personnel Specifications

Degree in Civil Engineering

Minimum70% aggregate marks

TOEFL- medium level score

Computer skills

Omani Only

Period of Contract

Full Time